Cookies Policy


Cookies Policy

Cookies policy

1.    Introduction

1.1    Our website uses cookies.

1.2    By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

2.    Credit

2.1    This document was created using a template from SEQ Legal (

3.    About cookies

3.1    A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

3.2    Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. 

3.3    Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

3.4    Cookies can be used by web servers to identity and track users as they navigate different pages on a website and identify users returning to a website.

4.    Our cookies

4.1    We use only persistent cookies on our website.

4.2    The names of the cookies that we use on our website, and the purposes for which they are used, are set out below: 

(a)    we use GoogleAnalytics on our website to recognise a computer when a user visits the website / track users as they navigate the website / improve the website's usability / analyse the use of the website / administer the website / prevent fraud and improve the security of the website;

5.    Analytics cookies

5.1    We use Google Analytics to analyse the use of our website.

5.2    Our analytics service provider generates statistical and other information about website use by means of cookies.

5.3    The analytics cookies used by our website have the following names: [_utma, _utmb, _utmc and _utmz]

5.4    The information generated relating to our website is used to create reports about the use of our website.

5.5    Our analytics service provider's privacy policy is available at:

6    Blocking cookies    

6.1    Most browsers allow you to refuse to accept cookies; for example: 

(a)    in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";

(b)    in Firefox (version 24) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and

(c)    in Chrome (version 29), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.

6.2    Blocking all cookies will have a negative impact upon the usability of many websites.

6.3    If you block cookies, you will not be able to use all the features on our website.

7.    Deleting cookies

7.1    You can delete cookies already stored on your computer; for example:

(a)    in Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at;

(b)    in Firefox (version 24), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history", clicking "Show Cookies", and then clicking "Remove All Cookies"; and

(c)    in Chrome (version 29), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Delete cookies and other site and plug-in data" before clicking "Clear browsing data".

7.2    Deleting cookies will have a negative impact on the usability of many websites.

8.    Our details

8.1    This website is owned and operated by The Coach House.

8.2    Our principal place of business is at the Coach House, Norbury, Bishops Castle, Shropshire, SY9 5DX.

8.3    You can contact us by writing to the business address given above, by using our website contact form, by email to or by telephone on 01588 650846

Privacy Policy

Privacy Policy

Privacy Policy

We take your privacy very seriously!

Thanks for using our website.


Like you, we believe personal integrity is important and we take your privacy seriously. We want to ensure that we always process your personal data in accordance with legal requirements and your rightful expectations.


This Privacy Policy is relevant for any natural person sharing its personal data directly or indirectly with Coach House Norbury (“Coach House Norbury”, “we” or “us”) when visiting our websites or using our services.


Coach House Norbury is a company established in the UK and as such, we adhere to the General Data Protection Regulation – Regulation (EU) 2016/679.


Our registered address is The Coach House, Norbury, Bishops Castle, Shropshire, SY9 5DX and with regard to data protection matters, we are happy to receive your questions or concerns by email to:


In this Privacy Policy, we explain what types of personal data we may come to process and for what purposes. We also explain the choices you have in relation to our processing and how you can learn more about our processing and exercise your rights.



Please note that this Privacy Policy concerns the processing of personal data for which GDPR for Hotels is the data controller, i.e. where Coach House Norbury has decided the purposes and means of the processing.


For the avoidance of doubt, this Privacy Policy does not concern any processing of personal data that Coach House Norbury may conduct as a data processor as a result of your use of our services.



Personal data refers to data that can be related to you as a natural person. We may come to process the following types of personal data related to you:


Contact details such as name, e-mail address and phone number.

User information if you use our services, e.g. if you log in to a Coach House Norbury online account.

Such information may include IP address, device and browser type and also information about how you interact with our services, e.g. which features are used and which buttons are clicked.  Plus other information we receive from you through your contacts with us.



We process personal data for the following purposes:


To provide our services in accordance with relevant terms and conditions.

Administration of the business relationship with you.

To develop and improve our services.

To provide you as a current or potential Coach House Norbury customer information and offers about our services, and also from selected third parties. For the avoidance of doubt, any marketing material distributed using your personal data is sent to you as a current or potential Coach House Norbury customer and not to you as a private individual.


We may come to share personal data with third parties for the purposes explained above. For the avoidance of doubt, we will not share personal data with third parties in a manner that enables such third parties to use personal data for direct marketing purposes in relation to you as a private individual, only to you in capacity of a current or potential GDPR for Hotels customer.


We may come to transfer personal data to a country outside the EEA, but we will in such cases obtain your consent first, or ensure the transfer is legal and safe by taking other measures.  For example using the EU/US Privacy Shield to protect transfer to data processors the USA.


As explained above, please keep in mind that this Privacy Policy does not concern any data processing for which you may be responsible as a result of using our services. You, or the party you represent, are always responsible for your processing personal data in compliance with applicable law.



It is our obligation to only process personal that is accurate, relevant and necessary taking into account our legitimate purposes.  You have the right to control that we do so.  You can find out more about your rights by visiting the website for the UK Information Commissioner’s Office at  There is also a statement regarding your rights in the Privacy Centre.


To update personal data that we process about you, please get in touch with us through


To receive a free of charge excerpt of personal data that we process about you, please send us a physical, signed letter to Data Privacy, The Coach House, Norbury, Bishops Castle, Shropshire, SY9 5DX 


Last updated: 15th May 2018.

Access statement

Access statement

This access statement does not contain personal opinions as to our suitability for those with access needs, but aims to accurately describe the facilities and services that we offer all our guests/visitors.


Access Statement for The Coach House


The Coach House is located in the rural Shropshire village of Norbury and offers six guest rooms.  There are three rooms in the main house, one double room with en-suite, one double room with a private bathroom and one twin room with en-suite (which can be configured as a super king double room if necessary).  In the adjoining annexe there are three further rooms, two double bedrooms with en-suite, and one ground floor twin bedroom with en-suite (which again can be configured as a super king double).

Parts of the house date from the 18th Century and have recently been refurbished.  Whilst we aim to meet the needs of all our guests there are some period features of the house which might make access difficult for people with limited mobility.   The house is opposite the All Saints Church, and has a relatively flat approach.

We are located four miles from Bishops Castle (a ten minute drive) in the Shropshire Hills Area of Outstanding Natural Beauty.  Stiperstones and the Long Mynd are both within easy reach.  Craven Arms is ten miles away, while Ludlow and Shrewsbury are both within a thirty five minute drive.

We look forward to welcoming you.  If you have any queries or require any assistance please phone 01588 650846 or email  There is also an enquiry form on our website –



We are located within the village of Norbury.  For full details and maps of how to reach us please see the Location section of our website.  Alternatively you can plan your journey by car or public transport using  Simply enter your postcode and ours, which is SY9 5DX to get directions.

The nearest shop is Wentnor Stores, located two miles away.  A wider range of shops can be found in Bishops Castle, four miles away.

Craven Arms railway station is ten miles away, connecting with Manchester Piccadily and Cardiff Central railway stations.

The nearest bus stop is in Bishops Castle (four miles away).  This bus service connects with Minsterley and Shrewsbury.  Please note there is no service on Sundays.  

There is a taxi service in both Bishops Castle and Craven Arms, we can book one for you in advance if required.

Birmingham Airport is approximately ninety minutes away by car.

We welcome assistance dogs.

The roads surrounding the property are very rural, but have a tarmac surface and are generally level.


Car Parking and Arrival

There is plenty of level gravel parking on site, approximately twenty metres from the door.  The car park is lit at night.

From the gravel car park there is a short flagged patio to the door.

There is an entry step of 900mm (7.5 inches) at the entrance door which is 940mm (37 inches) wide.  This gives access to the vestibule area where there is a further step of 200mm (8 inches), leading through the 690mm (27 inches) vestibule door into the reception area.

A ramp is available if required.

Assistance can be given with luggage.


Welcome Area

Guests are welcomed in the hallway, which has one step of 90mm (3.5 inches) and is 1860mm (73 inches) wide to the bar where they are asked to register.

Seating is available with 1 comfy armchair and a number of smaller upright chairs, and a small table.

The area is well lit with overhead lighting, and several wall lights.

The flooring is a combination of carpet and tiles.

Assistance can be given with luggage, and guests can be shown around the property if required.


Bedrooms and bathrooms

All our beds are normally made up with duvets but sheets and blankets can be provided if preferred.  Our standard pillows are feather and down, however alternatives are also available.  Please specify before your arrival if required.

Each bedroom has seating, bedside tables, bedside lamps, a wardrobe and a chest of drawers.  Mirrors are provided in each room.  It may be possible to move or remove furniture, please let us know prior to arrival.

Flat screen Freeview digital TV with subtitles is available in each room.

Bedrooms are marked by raised numbers on the door. Doorways are colour contrasted with walls.

All bedrooms have carpeted floors. 

Annexe bedrooms

The annexe bedrooms have a separate entrance to the main house.

Room 1: ground floor room with entrance door 790mm (31ins) wide.  There are 2 steps up, 150mm (6ins) and 130mm (5ins) high respectively.  There are two single beds (which can be made up into a super king), 720mm (28ins) high.  One single bed has access from one side only.  There is an en-suite bathroom through a folding doorway 630mm (25ins) wide.  The toilet is 430mm (17ins) high and the basin 790mm (31ins) high.  There is a shower cubicle with a removable shower head, which is accessed through a 530mm (21ins) door and a 280mm (11ins) step.

Rooms 2 and 3 are accessed by means of an external staircase with 8 metal steps 220mm (9ins) high and 1020mm (40ins) wide.  There is a handrail on one side.  There is a further inner staircase with 8 carpeted steps 180mm (7ins) high and 610mm (24ins) wide. 

Room 2: has one king size bed, 560mm (22ins) high, with access from both sides.  The door opening is 630mm (25ins) wide.  There is an en-suite bathroom though a folding door 610mm (24ins) wide.  The toilet is 410mm (16ins) high and the basin is 800mm (31.5ins) high.  The shower cubicle is accessed through a door 560mm (22ins) wide and a 280mm (11ins) step.  The shower head is removable.

Room 3: has one double bed, 560mm (22ins) high, with access from both sides.  The door opening is 630mm (25ins) wide.  There is an en-suite bathroom through a folding door 610mm (24ins) wide.  The toilet is 410mm (16ins) high and the basin is 800 mm (31.5ins) high.  The shower cubicle is accessed through a door 460mm (18ins) wide and a 280mm (11ins) step.  The shower head is removable.

Main house bedrooms:

The main house bedrooms are accessed through our guest lounge and by means of stairs with fourteen 200mm (8 ins) steps.  There is a hand rail on one side.

Room 4: has one king size bed, 560mm (22ins) high, with access from both sides.  The door opening is 760mm (30ins).  There is an en-suite bathroom through a doorway 650mm (25.5ins) wide.  The toilet is 430mm (17ins) high.  There is a removable shower head over a small half bath.  The bath height is 590mm (23ins) with a 610mm (24ins) entry.

Rooms 5 and 6 are accessed through a doorway 740mm (29ins) wide, with a step of 150mm (6ins).

Room 5: has a double bed, 640mm (25ins) high, with access from both sides.  The door opening is 790mm (31ins).  There is a private bathroom across the corridor, with a door width of 760mm (30ins).  The toilet is 410mm (16ins) high.  There is a roll top bath which is 640mm (25ins) high, and the basin is 840mm (33ins) high.

Room 6: has 2 single beds (which can be made up into a super king), 720mm (28ins) high, with good access from both sides.  The door opening is 760mm (30ins).  There is an en-suite bathroom though a doorway 710mm (28ins) wide.  The toilet is 410mm (16 ins) high, and the basin is 840mm (33ins) high.  The shower cubicle is accessed via a 560mm (22ins) wide door, and a 136mm (12.5ins) step.


Public Areas – Halls, Stair, Landings and Corridors

All public areas, halls, stairs and landings are well lit using a combination of ceiling and wall lights.

The entrance area and dining room have tiled flooring, the guest lounge and bar is carpeted throughout.

There is a continuing flight of fourteen 200mm (8ins) stepped stairs with a hand rail to the guest bedrooms in the main house, the stairs are carpeted.  The landing and upstairs corridors are carpeted throughout.

The upper floor in the annexe is reached via a metal staircase.  The inner stairs and landing is carpeted.

The house is heated by a combination of central heating and night storage heaters but temperatures can be adjusted in each room to suit individual requirements.

There are automatic audible smoke alarms throughout the building and in the annexe.


Lounge and Bar

The lounge is located through the entrance hall, and has a level entry.  The arch into the lounge is 940mm (37ins) wide. 

The furniture consists of two sofas, and a number of armchairs and hard backed chairs.  There are also several small tables.

The lounge is well lit with a number of wall lights.  There is also a wood burning stove.  The floor surface is carpet.

The guest bar is to one end, and is 1010mm (40ins) high.


Dining Room

The dining room is situated through the guest lounge on the ground floor, with a 690mm (27ins) doorway and a 80mm (3ins) step.  

There is a tiled floor.

The room is well lit with a number of wall lights.

There are a number of tables and plenty of hard backed upright chairs.

There is a buffet table where guests can help themselves to cereal, fruit, yoghurts and juices.  Assistance can be provided on request.  A cooked breakfast will be brought to the table.

We are happy to cater for special diets or particular likes or dislikes.  Please advise us before your arrival.  


Public Toilets

There are 2 unisex downstairs toilets, which is available to guests.

The toilet is located by going through a doorway 710mm (28ins) wide from the lounge/bar into a corridor 1040mm (41ins) wide, and through 2 further doors 700 (27.5ins) wide.  

The toilet is 410mm (16ins) high.



Guests may enjoy the garden, which has 2 garden tables and a number of garden chairs.  The garden may be used as a designated smoking area, as smoking is not permitted in the property.  An ash tray can be provided on request.

The garden is relatively flat, although some of the garden slabs and gravel may be uneven underfoot.


Additional Information

There is an information folder for each of the bedrooms with information of NHS facilities, local amenities and restaurants etc. 

There are ‘In Case of Fire’ instructions provided in the guest folders in each of the bedrooms.

Assistance dogs are welcome.  Please pick up after your dog.

A battery charging facility is also available for a motorised scooter.

Free wifi facilities are available on request.

We can refrigerate prescription medicine and additionally store any perishable food in our fridge for a limited period.

Mobile phone reception is very patchy, there is a public telephone approximately 50 metres down the road.


Contact Information

Address: The Coach House, Norbury, Bishops Castle, Shropshire, SY9 5 DX

Telephone: 01588 650846



Grid reference: Latitude 52 31 47 Longitude -2 56 18

Hours of Operation: Flexible within reason

Local Accessible Taxi: Rus Gromov 07551 825931

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