Privacy Policy

We take your privacy very seriously!

Thanks for using our website.


Like you, we believe personal integrity is important and we take your privacy seriously. We want to ensure that we always process your personal data in accordance with legal requirements and your rightful expectations.


This Privacy Policy is relevant for any natural person sharing its personal data directly or indirectly with Coach House Norbury (“Coach House Norbury”, “we” or “us”) when visiting our websites or using our services.


Coach House Norbury is a company established in the UK and as such, we adhere to the General Data Protection Regulation – Regulation (EU) 2016/679.


Our registered address is The Coach House, Norbury, Bishops Castle, Shropshire, SY9 5DX and with regard to data protection matters, we are happy to receive your questions or concerns by email to:


In this Privacy Policy, we explain what types of personal data we may come to process and for what purposes. We also explain the choices you have in relation to our processing and how you can learn more about our processing and exercise your rights.



Please note that this Privacy Policy concerns the processing of personal data for which GDPR for Hotels is the data controller, i.e. where Coach House Norbury has decided the purposes and means of the processing.


For the avoidance of doubt, this Privacy Policy does not concern any processing of personal data that Coach House Norbury may conduct as a data processor as a result of your use of our services.



Personal data refers to data that can be related to you as a natural person. We may come to process the following types of personal data related to you:


Contact details such as name, e-mail address and phone number.

User information if you use our services, e.g. if you log in to a Coach House Norbury online account.

Such information may include IP address, device and browser type and also information about how you interact with our services, e.g. which features are used and which buttons are clicked.  Plus other information we receive from you through your contacts with us.



We process personal data for the following purposes:


To provide our services in accordance with relevant terms and conditions.

Administration of the business relationship with you.

To develop and improve our services.

To provide you as a current or potential Coach House Norbury customer information and offers about our services, and also from selected third parties. For the avoidance of doubt, any marketing material distributed using your personal data is sent to you as a current or potential Coach House Norbury customer and not to you as a private individual.


We may come to share personal data with third parties for the purposes explained above. For the avoidance of doubt, we will not share personal data with third parties in a manner that enables such third parties to use personal data for direct marketing purposes in relation to you as a private individual, only to you in capacity of a current or potential GDPR for Hotels customer.


We may come to transfer personal data to a country outside the EEA, but we will in such cases obtain your consent first, or ensure the transfer is legal and safe by taking other measures.  For example using the EU/US Privacy Shield to protect transfer to data processors the USA.


As explained above, please keep in mind that this Privacy Policy does not concern any data processing for which you may be responsible as a result of using our services. You, or the party you represent, are always responsible for your processing personal data in compliance with applicable law.



It is our obligation to only process personal that is accurate, relevant and necessary taking into account our legitimate purposes.  You have the right to control that we do so.  You can find out more about your rights by visiting the website for the UK Information Commissioner’s Office at  There is also a statement regarding your rights in the Privacy Centre.


To update personal data that we process about you, please get in touch with us through


To receive a free of charge excerpt of personal data that we process about you, please send us a physical, signed letter to Data Privacy, The Coach House, Norbury, Bishops Castle, Shropshire, SY9 5DX 


Last updated: 15th May 2018.